Terms and conditions for the e-shop hydrocap.net
This website (www.hydrocap.net) and all images, videos, program code and related information in the form of content (hereinafter referred to as "Site" or "Site") are the property of Hydrocap Ltd., UIC: 123679611, with registered office and address of management Bulgaria, Stara Zagora district, Kazanlak municipality, town of Kazanlak 6100, 221 Knyaz Alexander Batenberg Blvd.
The purpose of these general terms and conditions is to fix the relationship between Hydrocap Ltd. (hereinafter referred to as "Merchant") and all individuals or legal entities (hereinafter referred to as "Customers") who wish to purchase products offered online from the Site.
I General provisions
1.1 Information required by the Consumer Protection Act, the E-Commerce Act and the European Union Directives on the sale of products on the Internet
Trade name of the Merchant: Hydrocap Ltd.
Headquarters and address of management: Bulgaria, Stara Zagora district, Kazanlak municipality, town of Kazanlak 6100, 221 Knyaz Alexander Batenberg Blvd.
Authorities exercising control and providing consumer protection:
Commission for Personal Data Protection
Address: Sofia 1592, Prof. Tsvetan Lazarov ”№ 2,
tel .: (02) 940 20 46
fax: (02) 940 36 40
Email: email@example.com, firstname.lastname@example.org
Consumer Protection Commission
Address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors,
tel .: 02/980 25 24
fax: 02/988 42 18
hotline: 0700 111 22
In the event of a dispute related to an online purchase, you can use the ORS website.
1.2. The Site is available at the Internet address www.hydrocap.net and through it Customers can purchase and receive services related to the delivery of products offered on the Site.
1.3. Through the Site, Customers can receive information about new products, their characteristics, prices, delivery terms and promotions organized by the Merchant.
1.4. The Merchant is obliged to deliver the products ordered by the Customers according to the framework provided by law, guaranteeing the rights of the Consumers, fully following the good practices for consumer and commercial law.
1.5. The Merchant uses the services of a third party, in this case a courier company, to deliver to the Customers the products purchased from the Site. The delivery price is determined separately and explicitly from the price of the goods, and in the process of ordering products, customers have information about the amount of delivery that will be paid to the courier company.
II Order, delivery and documents when ordering
2.1. In order to place an order for products offered by the Site, each Customer selects the type and quantity of the product he wants to order. Then enter your details and delivery address of the ordered products.
2.2. When placing an order, the Customer must agree to these general terms and conditions. If you do not agree with them, it is not possible to complete the process of ordering products. By agreeing to comply with these General Terms and Conditions, the Client confirms that he has read them, agrees with their content and undertakes to comply with them.
2.3. When filling in the data for ordering products, the Customer is obliged to enter accurate, up-to-date and correct data for delivery - names, address, methods of contact. In case of providing incorrect or incorrect data, the same may lose the right to receive the product.
2.4. The e-mail address and telephone number provided by the Client during the order will be used as a channel for communication and exchange of electronic documents between the Merchant and the Client.
2.5. Each Client may change the details of an order only if he states this by e-mail or telephone conversation, from those provided during the order. Requests to change an order that are made by different than the provided contact methods (e-mail address or telephone) during the order will not be accepted.
2.6. After the correct input of the data, the Client should send the order for execution by the Merchant. Upon confirmation of the order, the Client will receive at the pre-specified e-mail address information about the order made by him.
2.7. The ordered items are delivered using the services of a courier company.
2.8. The term for execution of the delivery of all orders is 5 working days.
2.9. If the Merchant is unable to fulfill an order due to the fact that he does not have the ordered goods in stock, he is obliged to notify the Customer.
III Consumer protection
3.1. All terms and conditions of this section, as well as the general terms and conditions, apply only to natural or legal persons who can be concluded to be consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and / or the Directive. 2011/83 / EC of the European Parliament and of the Council of 25 October 2011.
3.2. The main characteristics of the products offered through the Site are described on the page of the respective product.
3.3. The prices of the products announced on the Site are final, they are announced in BGN (BGN) including VAT and all other taxes or fees required by law.
3.4. The amount of postage and courier costs for delivery of the products are not included in the price for the products announced on the respective page, but are additionally imposed. Their amount is provided as information in the order process before it is sent for processing by the Merchant. The customer has the opportunity to get acquainted with it during the ordering, and before sending an order for processing by the Merchant, he visualizes all the costs he should make to receive the products subject to his order.
3.5. The information provided to the Clients is up-to-date at the moment of its visualization on the Site, before and during the ordering.
3.6. The Merchant must specify the terms of delivery of individual products on the Site.
3.7. The products are paid by cash on delivery.
IV Refusal of goods
4.1 The customer has the right to refuse the ordered goods within 14 days of receipt of the goods in case it is not used, the integrity of its packaging is not violated and is in the form in which it was received, in accordance with the conditions of Art. 55 of the CPA.
4.2 In case of finding a defective product within 24 hours. from its receipt and in case of undamaged commercial appearance of the goods and packaging, the Merchant undertakes to replace it with a new one according to the warranty conditions of the respective manufacturer or to refund the value of the goods paid by the customer, according to Art. 55 of the CPA, as of the date on which the client has exercised his right of withdrawal. After this period or in case of violation of the commercial appearance or packaging of the goods, the repair of the goods is undertaken by the customer.
4.3 Transport and other costs of receiving the goods are at the expense of the customer. In case of non-compliance of the goods with the characteristics indicated in the page, the supplier shall refund the entire amount paid by the consumer, including the transport costs paid by the customer for the acquisition of the goods in accordance with Art. 59 para 3 of CPA and within 14 days of receipt of the goods and subject to intact commercial appearance of the goods and packaging.
4.4 Products can be returned only to the address: 6100 Kazanlak, 221 Knyaz Alexander Batenberg Blvd.
4.5. The customer undertakes to store the received products with the care of a good owner, to keep the original packaging for the entire warranty period and the period of possibility to return the goods.
V Other conditions
5.1. The Merchant delivers and delivers the goods to the Client within the specified time limits.
5.2. The customer must review all products contained in the delivery at the time of receipt. If one or more of the products does not meet the requirements and technical characteristics, notify the Merchant immediately.
5.3. The Merchant guarantees and takes measures for protection of the Client's personal data according to the Personal Data Protection Act.
5.4. The Client agrees that the Merchant will process his personal data for the purposes of the orders only. The trader has no right to provide this data to third parties without an order from a competent authority of the Republic of Bulgaria.
5.5. By placing an order on the Site, the Client agrees to receive commercial communications from the Merchant for future marketing purposes and campaigns, declaring for these same electronic communications that he will not treat them as unsolicited commercial communications within the meaning of the Consumer Protection Act and the e-commerce.
5.6. These general terms and conditions are permanently visible on the Internet at www.hydrocap.net and may be amended by the Merchant without his obligation to notify in advance.
5.7. The eventual invalidity of any of the provisions of these general terms and conditions will not lead to the invalidity of the order made by the Client.
5.8. For the issues not settled in these general conditions, related to the implementation and interpretation of the terms of orders on the Site, both parties first consult the Mediation Court at the Chamber of Commerce and Industry of the Republic of Bulgaria, and then the Consumer Protection Commission. In case of disagreement before the Mediation Court, the laws of the Republic of Bulgaria shall be applied through the respective competent body at the address and seat of the Merchant.